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9 Tips to Improve Customer Satisfaction With SMS

By |April 6th, 2017|

SMS messaging offers a variety of different benefits to restaurants, from better productivity to more effective communication with employees. One of the most notable benefits is enhanced customer satisfaction. When customer satisfaction is improved, restaurants will enjoy greater profitability and a better reputation overall. How Does SMS Messaging Improve Customer Satisfaction? Texting is a cost-effective, [...]

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6 Preventable POS Mistakes to Avoid

By |March 30th, 2017|

Today’s POS systems make it easy for store owners to sell their products, but that’s not all. Modern POS systems often include many other features that can really help with growth. Properly implemented, a POS system can provide valuable data, facilitate easy inventory management, motivate employees, and so much more. In order to get the [...]

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Can Wine Only be What’s in the Bottle?

By |March 15th, 2017|

Imagine changing a wine on-demand to better cater to an occasion, a dish, or an allergy. It’s not unusual for people who work in the restaurant industry to deal with customers who come in with allergies to food which require specific catering… Now imagine a customer walks in to your venue, sits down and their [...]

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Making Food Transparent, With a Little Help from Technology

By |March 7th, 2017|

If you, or someone you love, are one of the growing population of people affected by a food allergy, you will know only too well how stressful a condition this can be, particularly when dining out. Allergies are diseases caused by a hypersensitivity of the immune system to its direct environment, and can be potentially [...]

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How Net Promoter Score® Makes Sense (and dollars) Out of Your Customer Feedback

By |March 1st, 2017|

Customer feedback could be your secret weapon — but how? Feedback from your customers could be one of the most valuable sources of business intelligence for your business — but most operations haven't quite figured out how to harness this data in a way that works for them. It’s HARD to get customers to consistently [...]

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What Is Cloud Computing and Why Use it For Your Restaurant?

By |February 10th, 2017|

For years, companies such as eBay, Amazon and Google have used cloud computing to bring easy-to-use services to consumers by offering a fundamentally faster, less risky, and more cost-effective alternative to on-premises hardware and software. From computing power to computing infrastructure, alongside applications, business processes and personal collaboration — they can all be delivered to [...]

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Out of the Box and into the Fryer – Plug-and-Play Technology in the Restaurant Industry

By |January 30th, 2017|

By: Sam Darwish, CEO of Fireracker Although most of us are familiar with the types of devices we plug into our cars and add to our homes, there stands a gaping opportunity for restaurants to implement plug-and-play (PnP) technologies. Looking forward, PnP technologies can benefit restaurants by incorporating digital metrics, improving customer interaction and easily [...]

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3 Reasons mPOS Using Stores are Ahead of the Curve

By |January 26th, 2017|

By Cara Wood eCommerce changed the retail game. In two decades, eCommerce stores have established themselves as not only equals to brick and mortar stores but have threatened their very existence. After a few years, it’s become clear that brick and mortar stores will never go away - physical experiences can still often be a [...]

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